Our Commitment
to Customer Satisfaction

At Ras Infotech, customer satisfaction is our top priority. We are committed to providing high-quality products and services, and we understand that sometimes you may need to return an item or request a refund. This policy outlines the conditions under which returns and refunds are accepted, and the process for doing so.

Eligibility for Returns

We accept returns on printer products within 90 days of the purchase date. To be eligible for a return, the product must be in its original condition, unused, and in the same packaging that you received it. All accessories, manuals, and other items included with the product must also be returned.

Products that have been damaged due to misuse, neglect, or unauthorized repairs are not eligible for return. We reserve the right to inspect the returned product before processing a refund or exchange. If the item is found to be ineligible for return, we will notify you and provide options for handling the item.

Return Process

To initiate a return, please contact our customer support team through this link. Provide your order number, the reason for the return, and any other relevant information. Our team will guide you through the return process and provide a return merchandise authorization (RMA) number, which must be included with your returned item.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Non-Returnable Items

Several types of goods are exempt from being returned. These include:

• Perishable items such as ink cartridges that have been opened.
• Downloadable software products.
• Personalized or custom-made products.

Additionally, gift cards and clearance items are non-returnable. Please consider this when making your purchase.

Refunds on Services

In addition to our return policy on products, we offer a 30-day satisfaction guarantee on our support services. If you are not completely satisfied with the service provided, you may request a refund within 30 days of the service date. To initiate a refund, contact us at this link with the details of your service experience. Our team will review your request and work with you to resolve any issues.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us a message at Contact Us and send your item to: [Your Return Address].

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item.

Changes to the Return Policy

Ras Infotech reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about our return practices.

If you have any questions or concerns about our return policy, please do not hesitate to contact us through our Support Channel. We are here to assist you and ensure that you have a positive experience with Ras Infotech.